Shipping policy

All orders are processed within 1–3 business days after payment confirmation.

For personalised products, including technical work on hair extensions, processing may require additional time.

Delivery times vary depending on the destination:

The times indicated apply from order processing and are estimates, not guarantees.

Shipping costs are calculated at checkout and may vary depending on:

Any free-shipping thresholds, where applicable, will be shown on the Website.

Once the order has been shipped, the customer will receive an email containing the tracking code to monitor the shipment.

The customer is responsible for providing a correct and complete address.

In the event of:

any additional costs will be borne by the customer.

We are not responsible for delays caused by:

For shipments outside the European Union:

Upon delivery, the customer must check the condition of the package.

In the event of visible damage:

For assistance:
info@velvethair.it

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