CUSTOM ORDERS

VELVET offers the possibility to create tailor-made products, designed to precisely meet the individual needs of the customer.

Custom orders include, but are not limited to:

Each request is evaluated and developed internally to ensure consistency with VELVET quality standards.

REQUEST PROCEDURE

To request a custom order, the customer can contact us through the following official channels:

The customer is required to provide all necessary information for the production of the product, including:

Once the request is defined, VELVET will proceed with:

Production will only start after explicit confirmation from the customer.

VELVET reserves the right to make technical modifications to ensure the best possible result, in compliance with the requested characteristics.

Custom orders require variable lead times, depending on the complexity of the request.

Times will be communicated upon confirmation.

All custom-made or personalized products are not subject to return or refund.

By placing a custom order, the customer expressly accepts production on demand and the non-refundable nature of the product.

The customer is responsible for the accuracy of the information provided.

VELVET is not responsible for any discrepancies resulting from:

For any request related to custom orders, you can contact VELVET through the channels listed above.